UX Project
QDOCS
A Case Study
QDOCS
Project Overview
About: UX Case study
Role: UX Design Lead
About
This UX case study focused on designing a mobile phone application that to help bridge communication gaps for patients in need of health care providers.
Users
Patients who have motor skill difficulties, or have troubles with finding vocabulary to describe what they need help with to a health care professional.
Challenges
This application has two groups of focus. Main focus are on patients that:
Do not know medical terminology
Struggle with giving descriptions of pain type, duration, or intensity
Secondary focus is on the medical provider to easily scan through patient files and to understand what areas of the body needs attention.
Process
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Many patients may have the following issues:
Motor limitations
Cognitive fatigue
Problems finding the right descriptive words to describe their issues
While healthcare providers have issues with:
Having limited time with each patient
Not fully understanding what the patient is describing as a potential issue due to language barriers
Icon driven application design with large target interactions can help improve accessibility through user-friendly design.
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Used findings of how icon-based systems can help ease patient/healthcare provider interactions and structured a basic wireframe to understand how the application flow should be built.
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From the wireframes, I was able to:
Build out a more detailed mock application program
Added typography and brand design to this part of the build. Colors used intentionally with thoughts to what is urgent (red), or anchoring points to what may be hurting the patient.
Additionally added features to help patients further their healthcare needs by housing information on upcoming appointments, patient notes, and easy communication with healthcare team.
Outcome
This UX case study exercise made me see that applications could help further patient/healthcare professional relationships by bridging the gap of detailed communications for users. I can see that this application can help those who are intimidated by approaching health care workers with their medical issues. The icon based map helps further discussions.
